Content Advisors
Good people who care about what they do are the backbone of any business. The team at Manual Makers is made up of subject matter experts, technical writers, and account managers ready to help our franchise clients create beautiful order out of their content chaos.
Managing Partner, Content Strategist
Bryan has extensive experience developing strategic content to deliver the right messages to the right people at the right time. With a background in website development and franchise sales and operations, he brings strategic vision to content management, ensuring intellectual assets don’t become liabilities. From international customs and shipping, to franchise operations and marketing, to global travel, he’s developed content strategies that grow and change with the business climate.
As Program Lead for Delta Air Lines’ website re-platform, Bryan is uniquely qualified to not only help franchises create and optimize their content strategies, but also assemble the technology and tools needed to effectively publish and manage their content.
Guiding Principle
Life isn’t pixel-perfect; embrace change.
Finance and Accounting Adviser
Dina is a certified public accountant with more than 20 years of experience, including an extensive background in both franchise restaurant and retail accounting. Dina advises our franchise clients on the structure and components of their finance and accounting information for operational documentation.
Guiding Principle
If you are going to pray for potatoes, you better have a hoe in your hand.
Senior Technical Writer
Katherine is an account manager and technical writer who partners with our clients to solve their documentation challenges. With over twenty years of experience in process development and content management, Katherine has a down-to-earth approach that clients appreciate. Besides overseeing production deadlines, Katherine is also our resident expert in MadCap Flare and multi-platform publishing output. Her focus is on developing project structure and design, and she excels at giving projects a fresh look and feel.
Guiding Principle
Give me five minutes and an internet connection and I can solve anything.
Senior Technical Writer
With experience in copy editing, copywriting, and web design, Katie enjoys pairing writing and technology to create attractive and useful franchise documentation for our clients. A lifelong grammar nerd, Katie’s idea of a good time involves marking things up with a red pen and helping others communicate ideas eloquently, accurately, and concisely. Katie earned a bachelor’s degree in English and completed a minor in information technology at Georgia Gwinnett College.
Guiding Principle
Strive for clarity.