At Manual Makers We. . .Make Manuals

Sounds obvious, and it is. We write, publish, and manage individual franchise manuals as well as libraries of documentation. 

We’re also franchise advisors with long experience in the franchise industry. We can help with the contents and completeness of your brand standards and franchise documentation, offer real-life franchisee use cases to improve your processes, and put them together in a way that withstands both change and growth. 

Your business plan expects you to grow, we make it so your documents don’t get in the way of that.

You can’t grow and perfect your business if your franchise documentation never changes. You can’t scale if your training and reference materials can’t keep up.

Business documentation and content strategy are critical for all franchise systems

Franchise Operations Manuals

It’s more than a legal requirement for serious franchise organizations. It’s the foundation for other volumes (training, train the trainer, store development guide), and it sets the brand standards for your franchisees to follow. 

A good operations manual sets expectations, establishes process for finding answers, creates enforcement mechanisms, and attracts more experienced franchisees.

Technical writing services for business documents

Franchisor Business Operations Playbook

Your franchise operations manual is the playbook for your franchisees, and the Business Operations Playbook provides the same blueprint for your corporate staff. It’s the basis for training new team members and provides more depth on selling and marketing a franchise organization

You’re in two businesses now, and the more you apply process to your own side of the house, the more focused you are on growing your franchisee partnerships.

Content Management and Strategy for business documentation

Franchise System Library

The bigger you are, the more experienced your franchisees are, the more audiences you have. With that comes different versions of the same information. Training manuals directed to area developers, development guides directed to ops/construction teams, marketing and opening manuals for marketing people. 

They work together, they re-use information, and they can be tough to keep in synch. This is when franchise documentation can stop being an asset, start becoming a liability. We can help.

Business documentation is the basis for training programs

Learning & Training Systems Content

Ops manuals, training guides, and learning management systems all use the same basic information. Some may go into more detail than others, or be presented to a different audience, but if information changes in one it changes in each of them.

Re-creating material for training systems can be a chore. And because of this, some teams stop updating their manuals altogether and focus solely on the training system. But smart teams know they need both a way to train and a way to refer to information, to look it up post-training. We help find solutions.

Asset

  • Fast, accurate: Change once, change everywhere
  • Searchable: Online knowledge base, with full search capability
  • Controlled: Governance and version control
  • Specific: Localize by state, country, or unit type
  • Efficient: Role-specific training guides and tools
  • Flexible: Growth and change are expected
  • On-brand: Don’t just show your brand, train it
  • Drive profit: Yes. Really.

Liability

  • Labor intensive: Repeated content, same update in multiple places
  • Risk: Users have old versions
  • Inaccurate: Unable to tailor to local laws/regulations
  • Inefficient: One-size fits all for training, a three-ring binder lost on a shelf
  • Inflexible: Company growing faster than you can keep up

Who We Help

We help anyone who needs to both present large amounts of information to several different audiences and enable those same audiences to reference the material later. How do people find it, and is it relevant and accurate when they do?

In a practical manner, this means operations managers, franchisee training teams, unit development and construction departments, and support teams. 

We’ve worked with scores of franchise founders to establish a strong foundation for growth, and for the change that comes with it. We help ops people set and communicate standards, marketing and construction people create self-help guides, and training people share best practices.

Poor process and chaotic documentation can derail rapid growth. Ensure your manuals are assets, not liabilities.

Who We Are

The Manual Makers is the franchise services arm of the White Deer Group, a collection of professionals in content strategy, technical writing, business resiliency, publishing, and training. 

Our advisors work with clients to fully develop their operations, training, human resources, financial, and marketing processes in a way that sets them up for success. The result is a more mature version of your final product, one that anticipates the needs of your first franchisees and builds growth into the plan. 

Write

We are writers. We translate technical to analog and back again. We create process and procedure in a way that is both helpful and beautiful.

Publish

How you publish your tools determines how people will use them. Publish in a way they can’t use, and you’ve wasted the resources to write it. Make it easy to use and find so your teams can help themselves.

Manage

Each manual, guide, or playbook requires an author. But once there’s more than one of them, or multiple audiences, you have a different challenge: managing the library

Business documentation – or knowledge-content – is a core asset of your business. Helping you measure, manage, and improve your content is our business.

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